Leaders create culture. Culture drives behavior. Behavior produces results.” -Brian Knight, CEO Focus3

Culture is defined as the shared beliefs and values that guide thinking and behavior.

Are you managing your team toward mediocrity, or are you leading them into a culture that creates success?

Ask yourself 3 key questions to find out:

  1. As a leader, how are you driving or shaping the culture in your sphere of influence?
  2. Do you have any “problem” staff members? If so, consider:
    1. Does this individual know and understand or “drink the Kool-Aid” of the culture?
    2. Have you witnessed the skills and knowledge of the cultural values with this individual?
    3. Does this individual possess the motivation?
    4. Does this individual possess the confidence?

  3. If the “results” in your veterinary hospital are off – for instance, customer service, work product, interactions with other staff members – whatever the case may be – ask yourself — what is the current pulse of the culture of my workplace?

    Remember: You can’t manage people, only things. Instead, focus on how you can lead and inspire your veterinary team. Culture is the engine and you, the leader, is the driver.